Payment help

Cancellation and refund information

SaathKaam is a product of CreatorGraph AI. Current monthly and annual purchases are one-time Cashfree Payment Gateway purchases for a defined access period. They do not auto-renew, so there is no current recurring mandate to cancel.

Self-service refund eligibility

A self-service full refund is available only for a purchased access period that has not started yet. Eligibility is rechecked using trusted server time when the request is submitted.

After the purchased period starts

Once that access period has started, self-service refund is unavailable. Contact support-saathkaam@creatorgraphai.in for discretionary consideration. Do not send card, bank, UPI PIN, OTP or CVV information.

How a verified refund affects access

A verified full refund removes only the refunded purchase's access contribution. SaathKaam reconstructs canonical access from every other valid paid period and preserves immutable billing/refund history. An unexpected partial provider refund requires reconciliation and does not silently rewrite access.

Historical or future recurring records

Some older accounts may retain historical provider entitlement records. Cashfree recurring Subscriptions are not active in the current production purchase model; recurring cancellation behavior applies only if that capability is activated later.

Account deletion is separate

Deleting an account and requesting a payment refund are separate concepts. Account deletion does not automatically refund a purchase, and a refund does not automatically delete the account or workspace.

Android

The current Android client is consumption-only. It does not sell access, open Cashfree checkout or steer users to an external payment.